The STAR Experience at FACE Amusement
Something They’ll Always Remember

The STAR Experience is our guest engagement model designed to turn every visit into a lasting memory. It guides how we connect with guests from start to finish:

• The Attract – A warm welcome that draws guests in with energy and excitement.

• The Connection – Building genuine rapport through conversation and care.

• The Focus – Anticipating needs, being present, and delivering service that feels personal.

• The Finale – Ending on a high note, leaving guests smiling and satisfied.

• The Appreciation – Expressing gratitude and ensuring every guest knows they matter.

Together, these steps create a seamless cycle of engagement—one that guarantees every guest leaves with Something They’ll Always Remember.

Thinking of Starting an Arcade?

We provide tailored strategies for developing and managing customer service programs that build loyalty, increase retention, and enhance team culture.

Guest Engagement Training

Workshops and seminars that teach staff how to deliver the five pillars of The Star Experience™: Smile, Talk, Act, React, and Reward—creating consistent, memorable guest interactions.

Game Floor Installation & Layout Training

Hands-on guidance for setting up or refreshing an arcade game floor, including traffic flow, sightline design, and power configurations that enhance engagement and profitability. 

Redemption & Prize Counter Training

Instructional programs focused on efficient inventory management, merchandising strategy, and guest interaction best practices that drive repeat visits.

Ratings & Reviews

We can provide independent ratings and reviews amusement arcade businesses for commercial purposes as well!